Boil water notice lifted in Dallas

A Dallas public works employee finds time to take a break with Kanaan Mayes Mosley on Sunday while working on fixing a water main. The incident caused a boil water notice to be issued for parts of Dallas.

Niki Mosley
A Dallas public works employee finds time to take a break with Kanaan Mayes Mosley on Sunday while working on fixing a water main. The incident caused a boil water notice to be issued for parts of Dallas.



DALLAS — The city of Dallas lifted a boil water notice Tuesday afternoon that had been in effect in the neighborhood from Polk Station Drive west toward Douglas Street and north of Ellendale Avenue.

What to do under a boil water notice

Don’t drink tap water without boiling the water first.

Bring water to a rolling boil and let boil for full minute.

That will kill any bacteria present.

Let it cool before using for drinking, brushing teeth, washing produce, cleaning food contact surfaces, preparing food or baby formula or making ice.

You can also use bottled water.

A test of the water revealed no contaminates and the city lifted the notice at about 1 p.m.

The notice was due to a water main break at happened on Sunday morning.

The break was called in after a resident noticed water gushing onto the road on Orchard Lane near Fern Avenue, said Dallas Public Works Director Frank Anderson.

A crew from the city’s water system maintenance contractor OMI found the source of the leak, a broken pipe on Orchard Drive.

Anderson said the break is due to the pressure of pumping the water uphill.

About 24 inches of the pipe was replaced, and the repair job finished by Sunday night.

However, a precautionary boil water notice is required after a system is depressurized until testing confirms the water is safe.

Anderson said crews went door to door to talk to people or leave notices on their doors.

The notice was posted to the city’s website and Facebook page with encouragement for people to share it.

“We may have missed a few, and they are calling,” Anderson said. “We will take this opportunity to debrief and improve our processes.”

He said the city will send information about a notification service call Civic Ready, which people can sign up for to get notices to boil water, or about accidents and fires that might affect them.

People can choose to receive notifications by text, email or landline.

To sign up, go to www.dallasor.gov and look for Civic Ready on the home page.

He also said the city will consider using other electronic means to get the word out.

Anderson said citizens, for the most part, have been patient and helpful through the process.

“We had two different residents bring the crew coffee and someone else made them cookies,” he said.

For more information or to check on the test result, call 503-831-3559 or visit www.dallasor.gov/waternotice.



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